Tuesday, 18 December 2012

Quality, customer service award for Hapag-Lloyd

Four leading international forwarders have crowned Hapag-Lloyd as their best partner. Following Kühne + Nagel (“Best Carrier Award”) and DB Schenker (“Ocean Carrier of the Year”), now Hellmann Worldwide Logistics (“Global Carrier Award”) and Panalpina (“Global Ocean Freight Carrier Survey”) have awarded Hapag-Lloyd highest grades for quality and customer service.

In a media statement, Mr. Michael Behrendt, Chairman of the Executive Board of Hapag-Lloyd, said: “These awards make us especially proud as they come from our customers’ staff, the people who work daily with Hapag-Lloyd worldwide: Those who can really judge and value the high quality of our services.”

More and more major shippers are having staff evaluate their most important suppliers using satisfaction questionnaires. “For one carrier to achieve the highest grades in four independent rankings is rare. At the same time the awards are proof of the great trust our customers have in us. This leads us to recognize our obligation to sustain this high level in the future,” Mr. Michael added.




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